Here are some common questions we get asked; if you've got one not on this list, send us an email at FrostLakeWestern@gmail.com!
How do we get in touch? Do you have a phone number?
Right now this is our side-hustle; we love the idea of creating and carrying something beautiful and unique with Western flair, but this isn't our full time jobs! For now, we only have our email address as our contact. We are happy to give you a call as we continue discussing your questions, but for initial contact please email us at FrostLakeWestern@gmail.com, and we will get back to you ASAP!
Question 1
Here's the answer!
What is your Return Policy?
We are SO happy you purchased from us, but if something doesn't work for you, we will very gladly work on a solution to return the item. Because we are a (very) small business, we aren't able to issue free returns as easily as a huge company like Amazon; we are happy to return a product that didn't meet your expectations, but we do have some requirements. First, the item must still be re-sellable. This means it must have its original tag attached, be clean, and show no signs of wear. You will need to pay for return shipping to us, and as soon as we get your item, we will inspect it and issue you a store credit for the amount paid, less original shipping.
Are all your products from the USA?
We try very hard to only procure items of the highest quality that are made in the US. That being said, not every item has a US origin or end, and we will be very transparent with those products.